Refund policy

• To claim a refund of the paid amount, any cancellations to the order shall be made before the order is sent for shipping. NO refund shall be made once the product is shipped.
• Cancellation of order shall be made through the mail with Subject:” Cancellation Request” and sent to ragalafoods@gmail.com

E-Mail shall contain the following details:

1. Order ID
2. Reason for Cancellation
3. Cancellation shall be initiated after a formal order cancellation request is received at ragalafoods@gmail.com and the amount will be credited to the same account from where it’s deducted within 7 to 10 days.
4. In case of Cancellation, bank transaction charges will be applicable and the customer will be liable to pay the charges accordingly.

REFUND POLICY

1. Refund shall be made under the following conditions:

• The order was canceled. 
• The order was not delivered to the recipient. (This does not include the case of unfounded recipient) 
• If there is any complaint regarding the quality of the product being delivered, we will enquire about the same and if it is found to be true, the customer will get a full refund or a replacement product will be sent.

2. A refund can only be requested in case of service failure, our team will evaluate if an order qualifies for a refund and the decision of our management will be final. The refund amount in no circumstances can exceed the amount paid by the customer; we are not liable for any loss or claim beyond the amount actually paid by the customer.

3. Any discounted or exempted amount will NOT be liable to be claimed for a refund.

4. Any extra amount credited to www.ragalafoods.com account may be considered for order enhancement but will not be refundable.

5. In all matters concerning Cancellation and Refund, Online Delivery shall have the deciding hand.

6. Online Delivery may amend its Cancellation and Refund Policy from time to time. If we make any substantial changes in the way we use your personal information we will notify you by email or an announcement on the website.

7. Cancellation shall be initiated after a formal order cancellation request is received at ragalafoods@gmail.com. The amount will be credited to the same account from where it’s deducted within 7 to 10 days.

RETURN POLICY

It is understood between www.ragalafoods.com and the customer; that returns be accepted and calculated within specific parameters:

1. Any returns due to default of the company of the damaged products or bad product quality will be taken into the consideration.
2. However, www.ragalafoods.com will enquire about this and take the required action against it.
3. Any returns due to default of the company of the Damaged products (OR) Bad product quality will be taken into consideration. 
4. The return should reach as before 10 days from the Date of Purchase. 
5. Shipping costs for Returned products should be borne by the customer at their own risk.

PLEASE READ THESE POLICIES CAREFULLY BEFORE USING THIS WEBSITE.

Thank you for shopping with Ragala Foods!